Conditions for Refund or Return for Our Valued Customers:

• Delivery of incorrect goods by Shimano Food Industries (discrepancy with the recorded invoice).
• Packaging defects or product spoilage caused by supplier error.

Note: Products damaged due to improper storage at the buyer’s location are not eligible for refund or return.
• Failure to supply the ordered products as per the recorded invoice.

Damaged/Defective Goods Return Form

Please fill in the following information accurately. Your request will be reviewed by the Quality Control and Sales Departments.